Frequently Asked Questions

  • A well-maintained mountain bike, helmet (Australian Standards approved), gloves, water, and any protective gear you normally ride with (e.g. knee pads), and spares (e.g., tube). For skills development days, pack snacks and extra water.

  • We cater to all skill levels—from beginners learning the basics, intermediate looking to improve their riding experience on more advanced trails through to advanced riders looking to maximise their riding and racing abilities. Sessions are tailored to the group or individual rider’s ability and goals. Look through the booking page to find the session that suits you.

  • A mountain bike in good working condition, with properly working brakes and gears and appropriate tyres for the terrain.

  • Jubilee Park has predominantly clay-based soil, which becomes extremely slippery and sticky when wet. In these conditions, riding can be unsafe and may cause significant damage to the trails, so we avoid running sessions during or after heavy rain. If conditions are unsafe (e.g. lightning, severe storms, or very wet trails), we’ll reschedule. You’ll be contacted with updates ahead of time. However, if you don’t hear from us, the session is going ahead.

  • We coach both children and adults. Group sessions may be age-specific depending on the program, and private coaching can be tailored to any age. Contact us in advance regarding children under 12. Note, all coaches have Blue Cards.

  • Sessions run in Jubilee Park, Toowoomba. The meeting spot is at the Bridge Street trailhead.

    Email us at contact@jaredgraves.com.au if you would like to discuss the possibility of a group session at a different location.

  • All bookings can be made online through our website via the bookings page. Payments are processed securely via Stripe. We accept all major credit and debit cards. Payment is required at the time of booking to secure your spot.

  • We require 48 hours’ notice for cancellations. Last minute cancellations or no-shows will not be refunded.

    In the event of unforeseen circumstances (such as illness or emergency), we will make reasonable efforts to offer an alternative session where availability permits, but rescheduling is not guaranteed.

  • Absolutely! We offer custom group sessions for friends, teams, and clubs. Get in touch to organise a time that suits you.

  • Yes! Gift certificates are available and make a great gift for riders of any level. They can be found in at the bottom of the bookings page.

  • Jared brings over 20 years personal learning of all aspects which led to a career of self-coached elite racing experience, including World Champion titles in Enduro and 4X, World cup titles involving numerous wins and more than 50 podiums, a Downhill World Championship medal, BMX Olympic representation, and National Championship titles in multiple disciplines. No other MTB coach has achieved this range of success.

    Today, as Performance Coach for the Yeti Fox Factory Team, he has guided riders like Richie Rude, Slawomir Lukasik, and Ryan Gilchrist to numerous World Cup wins and World Championship titles. Jared’s coaching blends proven racing experience with an evidence-based, theory-grounded approach, ensuring every rider benefits from methods backed by both science and real-world results. Known for his analytical eye and attention to detail, he helps riders at every level unlock their full potential.

  • Yes — however, for private coaching, sessions longer than two hours can be mentally and physically demanding. We generally recommend two separate 90-minute sessions rather than one three-hour block so you get maximum benefit. If you still prefer a longer private session, contact us to discuss a customised arrangement.

  • While our listed times are the most common, we may be able to arrange alternative sessions depending on availability and daylight. Please email contact@jaredgraves.com.au.

  • We require a minimum of 48 hours’ notice for cancellations or rescheduling. Within this time, your booking is locked in. In the case of unforeseen circumstances, such as illness or an emergency, we will do our best to accommodate you and arrange an alternative time. However, rescheduling or refunds are not guaranteed.

  • At this point no, however, we’re considering offering guided rides in the future. Feel free to send us expressions of interest if this is something you would like us to consider.

  • Yes, but places are limited due to Jared’s ongoing role as Yeti Fox Factory Team Performance Coach. Fully individualised programs require significant time and expertise, so they are priced accordingly. If you have specific goals, get in touch and we can discuss the best approach for you.

  • Private Coaching is a targeted and personalised session designed around your specific goals. We focus on the exact areas you want to improve, whether that’s tackling a technical section, refining cornering, or building confidence on the bike.

    Group Coaching is a pre-planned sessions focusing on particular trails or skills (detailed in the booking form). Choose the session that matches the skills or terrain you want to work on, and enjoy learning in a supportive group environment.

    Guided Rides are not a formal coaching session, but a fun and safe way to explore Jubilee Park with experienced riders who know the trails inside out. Along the way, I’m happy to share tips, answer questions, and help build your skills. Guided rides give parents peace of mind knowing their children are supervised and supported on the trails.

  • Unfortunately, no. For insurance and liability reasons, all coaching sessions must take place on the marked trails within the park.