Terms of service

Welcome to Jared Graves Performance Coaching. By booking a session or using our services, you agree to the following terms and conditions. Please read them carefully.

1. Bookings and Payment

  • All sessions must be booked through our official online booking platform.

  • Payment is required at the time of booking to secure your place.

  • Prices are listed in Australian Dollars (AUD) and includes GST.

2. Cancellation and Rescheduling

  • We require at least 48 hours’ notice for cancellations or rescheduling of any session.

  • Cancellations made within 48 hours of the session may not be eligible for a refund or credit.

  • In the event of unforeseen circumstances (such as illness or emergency), we will make reasonable efforts to offer an alternative session where availability permits, but rescheduling is not guaranteed.

  • In the event of extreme weather or unsafe trail conditions (e.g. heavy rain at Jubilee Park), we reserve the right to reschedule or cancel sessions. You will be notified as early as possible, and your session will be rescheduled at no additional cost.

3. Weather and Trail Conditions

  • Jubilee Park has clay-based terrain and when wet it becomes sticky like peanut butter. We avoid riding in these conditions to ensure rider safety and protect the integrity of the trails.

  • If a session is cancelled due to weather or trail closures, it will be rescheduled or credited for future use.

4. Rider Requirements

  • Riders must have a functioning mountain bike suited to trail riding (hardtail or full suspension), an Australian Standards-approved helmet, and appropriate protective gear is recommended.

  • All riders must be in good physical health and capable of participating in physical activity.

  • Riders under 18 must have a parent or guardian complete and sign the electronic waiver at the time of booking.

5. Risk and Liability

  • Mountain biking is an inherently risky activity. By participating, you acknowledge and accept the risks involved, including the possibility of serious injury.

  • Jared Graves Performance Coaching and its coaches are not liable for any injury, loss, or damage sustained during sessions.

6. Conduct and Safety

  • Riders are expected to follow all safety instructions given by the coach.

  • Dangerous, disrespectful, or reckless behaviour may result in the session being ended early without refund.

  • We promote a supportive and inclusive environment—discrimination, bullying, or inappropriate conduct will not be tolerated.

7. Media and Photography

  • From time to time, photos or videos may be taken during sessions for promotional use on our website and social media. If you do not wish to be photographed or filmed, please let us know before the session.

8. Changes to Terms

  • We reserve the right to update these Terms of Service at any time. Any changes will be posted on our website.

By booking a session with Jared Graves Performance Coaching, you acknowledge that you have read, understood, and agree to these Terms of Service.